Returns Policy

CANCELLED ORDERS

If you would like cancel your order after you have placed it, please send an email to concierge@doublediamondwines.com.

DAMAGED OR FLAWED WINES

Double Diamond Wines guarantees quality products and service. Your satisfaction is our first priority. We will replace or refund your cost for any bottle of wine that is damaged or flawed that was purchased through our website. Wines purchased through retailers must be returned to them. 

To arrange for the return of corked or flawed products, please send an email to concierge@doublediamondwines.com.

If the original shipment was damaged or flawed, you will receive a full refund, including shipping and handling charges, or you will receive a full replacement order.

DELIVERY REQUIREMENTS

Federal law requires a signature be obtained from an individual over the age of 21 for all wine shipments. Notes with a signature, left for the delivery companies, cannot be accepted as a replacement for an individual signing for the shipment. We recommend that orders be shipped to a business address for prompt delivery. We cannot guarantee the condition of any wine if delivery is not made on the first delivery attempt. Orders that are not delivered on the initial attempt may be held in a facility that is not temperature controlled.